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A new Hosted telephone system transforms communications

around Netley Campus

The Netley Campus includes new school facilities for the existing Nursery, Netley School, Pupil Referral Unit and Adult Community Learning Centre.

 

The new school buildings opened in September 2014.

 

Netley campus currently provides a home for multiple educational uses, including a mainstream Victorian primary school with a separate 1970s Foundation Unit, an ASD unit, a Community Learning Centre, and a Primary Pupil Referral Unit. The piecemeal development of the site had resulted in a disorienting layout, and some of the buildings were no longer fit for purpose.

 

The new development created a new building at the front of the site which will house the Foundation Unit and the ancillary educational uses, as well as retaining the original Victorian building, which continues to house the junior school. The new building will provide a single reception area for the whole campus which will run directly through the building to the playground beyond and provides access to the refurbished Victorian school building. The school halls will be located on the first floor of the new building and will be accessed via the main lobby – making it easy for the local community to use these spaces outside school hours.

 

As an authorised supplier to London Borough Camden Schools, acorro were selected to provide the telephone communications across the entire campus. Acorro recommended a hosted telephone solution to utilise the excellent LGFLinternet connection. This would mean both the voice and data would be easily managed by the schools IT staff. Hosted telephones meant no equipment was required on the site apart from the telephone handset itself. Communications throughout the campus is seamless, which is critical to all school departments and childrens services

 

 

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The new telephone system has transformed the communication for all the different departments across the campus, having the online portal to administer the system and make changes in real time makes my life a lot easier

 

 

Ebrahim Ali

Digital Learning Developer

Netley Primary School

 

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Working with Acorro has been an absolute pleasure; they have been with us every step of the installation with hands on support and have taken time to resolve any technical hiccups that have arisen. The helpful service continues after installation.

 

The team have delivered a smooth installation of the VOIP system and by utilising cloud hosting meant that no additional equipment was required on site. Setup was seamless and felt like it was plug and play!  I was given step by step details on how to control the campus telephones using the Horizon web app, this gives me the opportunity to make changes to handsets in real time. After installation Dan spent time with end users making sure they were comfortable with the new system.  

 

Acorro have been brilliant at dealing with issues we have faced, whether it’s something small or major, they’re always happy to help! The support team are great at responding to emails quickly and Ele is always checking in from time to time.    

 

Our experience with Acorro for the last year has been excellent, the service and aftercare they offer has been tremendous and we have built a strong relationship and we hope to continue to work as a team. I would not hesitate in recommending them to other schools and establishments.

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